Upon a successful payment completion, your client should get an email from POWr containing a link to their file. If your client states that they did not receive an email link please advise them to do the following:
- Check their Spam folder
- Check their Trash folders.
- Search their email for firstname.lastname@example.org
If all the actions above had been completed and they still haven't located the email with their file download link, please reach out to our Support Team within 10 days from date of payment. They'll be able to assist you in researching why your specific client didn't receive their email.
Note: POWr is unable to generate a new email with the download link. Please send your client a copy of their digital download purchase from your email manually. However, we'll be happy to uncover as to why it didn't reach them in the first place. :)